Refund policy

Returns
We have a 14 day return policy. If you are not happy with your purchase for any reason, you can return it to us within 14 days of delivery.

Your items must be in the same condition as you received it, unused & in original packaging. Return postage is at your expense.

To start a return, please email hello@tillyvonbloom.co.uk. We'll then send you the return postage details. Don't forget to include the delivery note containing your name and order number, so we can be sure to refund the right order!

When we receive your package, we will contact you to confirm that your order has been cancelled and your refund processed.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know that your order has been cancelled and refunded. You’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tillyvonbloom.co.uk.

 

Exchanges
We do not offer exchanges. If you'd like to swap your item for another, please return your existing order and place a new order.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at hello@tillyvonbloom.co.uk.